Terms and Conditions

Lankawayfinder — lankawayfinder.com
Last updated: 7 September 2026

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of the website lankawayfinder.com (the "Website") and all taxi, transfer, and transport services ("Services") provided by Lankawayfinder ("we", "us", "our"), a taxi and transfer service provider based in Katunayake, Sri Lanka.

By making a booking, using our Website, or travelling in any of our Vehicles, you confirm that you have read, understood, and accepted these Terms. If you do not agree with any part of these Terms, please do not use the Website or book our Services.

These Terms constitute the entire agreement between you and Lankawayfinder in relation to the Services, unless otherwise agreed in writing.

2. Definitions

3. Company Information

4. Nature and Scope of the Services

4.1. Lankawayfinder provides taxi and transfer services in Sri Lanka using its own fleet and a network of carefully selected, licensed partner drivers and vehicle suppliers. All vehicles used for our Services are insured and permitted to operate under applicable Sri Lankan law.

4.2. The Services comprise the transport of Passengers and their permitted luggage by Vehicle from the agreed pickup point to the agreed drop-off point or, in the case of Day Hire, for the agreed period. The vehicle category, route, and timing applicable to your Booking are as described in your Confirmation.

4.3. Our Services do not include entrance tickets, meals, accommodation, activity bookings, or other goods or services supplied by third parties. Where you ask for our assistance in arranging any such item, this is done as a convenience only; the item is supplied by the third party on its own terms and does not form part of the transport Service.

4.4. We carry out the Services with reasonable skill and care. References on the Website to destinations, routes, and durations are indicative; the details in your Confirmation prevail.

5. Booking Procedure

5.1. Bookings may be made through the Website, by email to rides@lankawayfinder.com, by telephone, or via WhatsApp.

5.2. A binding contract between you and Lankawayfinder comes into effect only when we issue a Confirmation, subject to Section 7 (Payment Methods). Until then, no reservation is guaranteed.

5.3. The Customer must be at least 18 years old and confirms that they have the authority to accept these Terms on behalf of all Passengers covered by the Booking.

5.4. You are responsible for the accuracy of all information provided at the time of booking, including flight numbers, arrival and departure times, pickup and drop-off locations, hotel names, number of Passengers, luggage quantity, and any special requests (for example child seats or wheelchair accessibility).

5.5. Any changes or cancellations to a Booking are valid only if made in writing (email or WhatsApp) to the contact details above and acknowledged by us.

5.6. Bookings Outside Official Channels. LANKAWAYFINDER (PVT) LTD expressly disclaims all responsibility and liability for any booking arrangements, transport services, or contractual relationships established directly between customers and drivers outside Lankawayfinder's official booking channels (the Website, email to rides@lankawayfinder.com, telephone, or WhatsApp). Any Service not confirmed through the Company's formal booking system and confirmed via a Booking Confirmation is not covered by these Terms, the Refund and Cancellation Policy, any applicable insurance, or the Company's liability. Customers who engage drivers independently assume all risks, costs, and liabilities arising from such arrangements.

5.7. We recommend that you arrive at the airport at least 3 hours before an international flight and at least 1 hour before a domestic flight, and that you allow a reasonable buffer for traffic and road conditions when planning pickup times.

6. Prices

6.1. Prices for our Services are quoted in United States Dollars (USD) or Sri Lankan Rupees (LKR), as selected at booking. Prices are per Vehicle unless expressly stated as per person.

6.2. Prices are as displayed on the Website or as quoted in your Confirmation at the time of booking. We reserve the right to correct obvious pricing errors and to change published prices at any time, but changes will not affect confirmed Bookings.

6.3. Where a price is converted to another currency for payment, the exchange rate applied by your bank or card issuer, together with any conversion fees, is outside our control.

7. Payment Methods

7.1. We accept payment by the internet payment gateway only. No cash or bank transfer payments are accepted.

7.2. Full payment of the booking price is required at the time of confirmation for all Bookings. Bookings are confirmed only once the full payment is received. There are no deposits or advance payments; the price quoted at booking is the total amount payable.

7.3. Any bank or card charges applied by your payment provider in connection with gateway payments are the responsibility of the payer. Where payment is made in Sri Lankan Rupees via the internet payment gateway, the conversion will be at the rate stated in the Confirmation.

7.4. Unless otherwise stated, prices do not include tips or gratuities, which are voluntary and at the Customer's discretion.

8. Extras and Special Requests

8.1. Extras such as child seats, booster seats, additional stops, or a wheelchair-accessible vehicle must be requested at the time of booking and are subject to availability. Additional charges may apply and will be confirmed before your Booking is finalised.

8.2. We will make reasonable efforts to accommodate special requests, but they are not guaranteed unless expressly confirmed in writing.

9. Baggage Allowance

9.1. Unless otherwise stated, each Passenger may bring one standard suitcase and one piece of hand luggage. Groups are asked to declare the total amount of luggage at booking so that a suitable Vehicle can be assigned.

9.2. Oversized or unusual items — for example surfboards, golf clubs, bicycles, or baby strollers — must be declared in advance. If the declared luggage exceeds the capacity of the booked Vehicle, we may arrange a larger Vehicle at an additional cost, or luggage may need to travel separately at the Customer's expense. Any additional charges are payable via our internet payment gateway.

9.3. Luggage and personal belongings are carried in the Vehicle at the Passenger's own risk (see Section 15).

10. Waiting Time and Punctuality

10.1. Airport pickups: For pickups at Bandaranaike International Airport (CMB) or any other airport, the Driver's free waiting period is 60 minutes from the actual landing time of the flight. We monitor flight arrivals, and if your flight is delayed, the pickup will be adjusted accordingly at no extra charge where reasonably possible.

10.2. Other pickups: For pickups from hotels, residences, or other locations, the free waiting period is 30 minutes from the confirmed pickup time.

10.3. Waiting beyond the free period may be charged at an hourly rate stated in the Confirmation and payable via our internet payment gateway, or the service may be treated as a no-show (see Section 12).

10.4. Please be ready at least 10 minutes before the confirmed pickup time. Drivers may arrive slightly early, and road traffic in Sri Lanka can occasionally cause short delays. If your Driver has not arrived within a reasonable time, contact us immediately on +94 77 405 2202.

11. Cancellations, Changes, and Refunds

11.1. Cancellation by the Customer. You may cancel a Booking at any time by written notice. Cancellation charges and refund entitlements are set out in our Refund and Cancellation Policy, which forms part of these Terms. The refund amount depends on how far in advance of the service the cancellation is received; the closer to the service date, the higher the cancellation charge.

11.2. Changes by the Customer. Requests to change a Booking (for example date, time, or vehicle type) will be accommodated where possible and may be treated as a cancellation and re-booking if the change is substantial. Price differences apply.

11.3. Cancellation by Us. If we cancel a Service for reasons within our control, you will receive a full refund of the amounts paid for the cancelled Service, or a credit towards an alternative booking, at your choice. We are not required to compensate beyond the amounts paid.

11.4. Optional third-party items. Where a Booking includes any third-party item arranged at your request (see Section 4.3), refunds for that item are subject to the third party's cancellation rules, and any non-recoverable costs may be deducted.

11.5. Refunds, where due, will be made to the original payment method within a reasonable period, typically 7–14 business days, subject to your bank's processing time.

12. No-Show Policy

12.1. Passenger no-show. If a Passenger is not present at the confirmed pickup location within the free waiting period, and we cannot establish contact after at least two attempts, the Booking is treated as a no-show and becomes non-refundable. The Service may be reallocated without further obligation.

12.2. Return or onward legs. If a Booking includes a return or onward journey, you must reconfirm that leg with us at least 24 hours before its scheduled time, otherwise we may treat it as cancelled.

12.3. Driver no-show. In the unlikely event that your Driver does not arrive, contact us immediately. We will arrange an alternative Vehicle as soon as possible or, where that is not possible, refund in full the amounts paid for the affected Service.

13. Amendments and Cancellations by the Company

13.1. We reserve the right to make reasonable changes to a Service, including substituting an equivalent or higher-standard Vehicle, altering the route, or adjusting pickup or drop-off times, where this is necessary for reasons of safety, weather, road conditions, or force majeure.

13.2. If a change is significant, we will inform you as soon as reasonably possible and offer you the choice of accepting the amended Service, receiving a comparable alternative, or receiving a refund of the affected amounts.

14. Passenger Behaviour, Health, and Safety

14.1. Passengers must follow all reasonable instructions of the Driver, wear seatbelts where provided, and comply with applicable laws and the rules of any venues visited during the trip.

14.2. The Driver may refuse to carry a Passenger who is intoxicated, abusive, or whose behaviour endangers the safety of the Vehicle or its occupants. In such cases the Service may be terminated without refund, and any cleaning or damage costs will be charged to the Customer and payable via our internet payment gateway.

14.3. Smoking inside Vehicles is prohibited unless the Driver expressly permits it.

14.4. Activities during your trip: Any activities, attractions, or excursions you arrange or take part in during your trip are not part of the Services and are undertaken at your own risk. You must follow the safety instructions of the operators of any such activities.

14.5. Passengers with medical conditions or mobility restrictions must inform us at the time of booking so that we can advise on suitability and make reasonable arrangements.

14.6. Travel insurance covering medical expenses, cancellation, and personal belongings is strongly recommended for all Passengers.

15. Liability

15.1. Nothing in these Terms limits or excludes any liability that cannot lawfully be limited under Sri Lankan law.

15.2. Subject to 15.1, our total liability arising out of or in connection with a Booking is limited to the total amount you paid for the affected Service.

15.3. We are not liable for indirect or consequential losses, such as missed flights, missed connections, lost holiday time, or loss of enjoyment, caused by delays or events outside our reasonable control. We nevertheless take reasonable care in planning pickup times and routing to help you meet scheduled departures.

15.4. Personal belongings, documents, and luggage remain the responsibility of Passengers at all times, including when left in the Vehicle. Please check the Vehicle for your belongings before leaving.

15.5. Passengers travel in our Vehicles at their own risk to the extent permitted by law. Injury, loss, or damage claims are handled in accordance with applicable Sri Lankan law and the applicable vehicle insurance policy.

16. Travel Documents and Entry Requirements

16.1. Passengers are solely responsible for possessing a valid passport, obtaining the required Sri Lanka visa or Electronic Travel Authorization (ETA), and meeting health and entry requirements in force at the time of travel.

16.2. No refunds will be given for Services missed due to invalid, missing, or expired travel documents, or denied entry or boarding.

17. Force Majeure

17.1. We are not liable for failure or delay in performing a Service caused by events beyond our reasonable control, including but not limited to extreme weather, natural disasters, floods, epidemics or pandemics, strikes, civil unrest, acts of government, road closures, or mechanical breakdowns despite proper maintenance.

17.2. Where a force majeure event prevents or materially affects a Service, we will use reasonable efforts to offer an alternative date or a comparable alternative Service. Where this is not possible, we will refund the amounts paid less any costs already incurred with third-party suppliers that are non-recoverable.

18. Complaints and Dispute Resolution

18.1. If something goes wrong, please raise it with your Driver or with our team as soon as possible so that we can try to resolve it on the spot.

18.2. Formal complaints must be submitted in writing to rides@lankawayfinder.com within 14 days of the date of the Service. We will acknowledge complaints within 7 days and aim to provide a final response within 30 days.

18.3. These Terms are governed by the laws of Sri Lanka. Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of Colombo, Sri Lanka.

19. Intellectual Property

19.1. All content on the Website — including the Lankawayfinder name and logo, text, graphics, photographs, and page layouts — is owned by or licensed to Lankawayfinder and is protected by intellectual property laws.

19.2. You may view and print pages for personal, non-commercial use relating to your Booking. You may not reproduce, republish, or use any part of the Website for commercial purposes without our prior written consent.

20. Privacy and Data Protection

20.1. We process personal data (such as your name, contact details, flight details, journey details, and payment information) for the purpose of operating your Booking, as described in our Privacy Policy, which forms part of these Terms.

20.2. We handle personal data in accordance with applicable Sri Lankan data protection law, including the Personal Data Protection Act No. 9 of 2022, and apply equivalent protections to data of visitors from other jurisdictions.

20.3. We share your data only where necessary to deliver the Services — for example with your Driver and with payment processors — and we retain booking records only as long as needed for the purposes described in the Privacy Policy.

20.4. You may request access to, correction of, or deletion of your personal data at any time by writing to rides@lankawayfinder.com.

21. Website Use

21.1. The Website is provided for information and booking purposes. We do not warrant that the Website will be uninterrupted or error-free, and we may suspend or withdraw it for maintenance or updates.

21.2. You may not use the Website for unlawful purposes, attempt to gain unauthorised access to our systems, or introduce malicious code.

22. Final Provisions

22.1. Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force.

22.2. Changes to these Terms: We may update these Terms from time to time. The version in force is the one published on the Website with its "Last updated" date at the time you make your Booking.

22.3. Language: These Terms are offered in English. The English version prevails in case of any inconsistency with a translation.

22.4. Contact: Questions about these Terms may be sent to Lankawayfinder, 580, Gamameda Road, Kurana, Katunayake 11450, Sri Lanka, telephone/WhatsApp +94 77 405 2202, email rides@lankawayfinder.com.